Returns and refunds policy

At CityParts.pk, we want to ensure you get the exact components you need for your motorcycle. If you are not entirely satisfied with your purchase or if a part does not fit your specific model, we are here to help.

1. Return and exchange window

You have 7 calendar days from the date of delivery to request an exchange or return for your items. To be eligible, the part must be unused, uninstalled, and in the same condition that you received it.

2. Conditions for a valid return

To ensure a smooth return process, please adhere to the following requirements:

  • The product must be in its original, undamaged factory packaging.
  • All internal seals, plastic wraps, and protective coatings must be intact.
  • Items showing signs of installation (such as bolt marks, grease, or heat exposure) cannot be accepted for return.
  • Electrical Components: Due to the sensitive nature of electrical systems, parts such as CDI units, ignition coils, and rectifiers are non-returnable once the packaging is opened.

3. Exchange for compatibility

We understand that selecting parts for different variants (e.g., Euro 2 vs. Standard models) can be complex. If you have ordered the wrong part for your bike, we offer a direct exchange for the correct component. If there is a price difference, it will be settled before the new part is dispatched.

4. Refund process

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved:

  • Refunds are processed via Bank Transfer, EasyPaisa, or JazzCash.
  • Please allow 3 to 5 business days for the funds to appear in your account.
  • Original shipping charges are non-refundable.

5. Shipping costs

Customers are responsible for paying the shipping costs for returning an item. However, if the return is a result of an error on our part (e.g., we shipped the wrong item), CityParts.pk will cover all associated delivery and collection charges.

6. Damaged items

If your package arrives damaged or if a component is broken upon delivery, please contact us immediately via WhatsApp or phone. We require photographic evidence of the damage within 24 hours of delivery to process an insurance claim and send you a replacement at no extra cost.

7. How to initiate a return

To start a return or exchange, please reach out to our support team with your order number and a brief explanation of the issue:

WhatsApp/Phone: +92 300 1234567
Email: cityparts.pk@gmail.com
Warehouse: Railway Road, Near City Center, Khanewal, Punjab, Pakistan